Customer service - Industrialwheels.com

Back

Menu

Customer service

Contact us

* Required fields

Frequently asked questions


1. Who is Industrialwheels

1.1 What we do

When we say 'we are wheels experts', we really mean it. For any application we can help you find the suitable wheel.

In this section you'll find out more about Industrialwheels.com and some answers to often asked questions. The work that goes on behind the scenes. From the sourcing to the production, we advice you in how to choose a wheel, shipment and your benefits from buying at industrialwheels.com.

2. How do I choose the proper wheel?

2.1 How do our wheels help you improve mobility?

Fitting the right wheels on your products helps improve efficiency in the following ways:
- Less failure by incapacity of oparators of your products
- Less failure by incapacity of your products
- Higher productivity
- Less damage to surfaces
- Less noise

2.2 What is the ideal diameter?

2.3 What thread should I Use?

2.4 What is Shore hardness?

3. Order Cancellation

3.1 Order Canceled?

In some cases orders will be canceld.

The main reasons for order cancellations are:
- The delivery adres is not recognized by our transportation partner
- We did not receive your payement within 7 days afther ordering


Before we cancel an order we will always try to contact you.

Refund of orders which are canceld will be within 10 working days after cancellation.

4. Prices & Quotes & Discounts

4.1 How are these prices possible?

How are these prices possible..? Lets say: we focus on quality and "making it right the first time" so we are very efficient.

4.2 Is a better price possible?

5. Everything about Vulkollan®

5.1 What is the difference between Vulkollan and polyurethane?

Vulkollan® is a brandname of Bayer AG. Only polyurethane manufactured with Desmodur 15 according to the formula of Bayer is allowed to carry the name Vulkollan. The isocyanate Desmodur 15 gives Vulkollan his exceptional characteristics. Other polyurethanes use isocyanates of an inferior quality.  Vulkollan is the most used polyurethane elastomere and is, more than ever, the norm of quality.

Vulkollan is a warm-casted polyurethane and so always superior to cold-casted polyurethanes.

 

Although Vulkollan is a brandname of a very specific polyurethane, some people try to use the name Vulkollan as a groupsname for all polyurethanes.  

5.2 What are the possible hardnesses in your Vulkollan® production?

5.3 What is the tear strength of Vulkollan® compared to other materials?

5.4 How resistant is Vulkollan® to tear ?

5.5 Does Vulkollan has a longer lifetime than rubber ?

5.6 How strong is the bonding with Vulkollan?

5.7 In what temperatures can Vulkollan be used ?

5.8 Can Vulkollan be tooled after it is casted and polymerised ?

5.9 What are the consequences of environmental influences to the quality ?

5.10 Problem of hydrolysis. What can be done?

5.11 Problem of flat sides when standing still for a longer time under load. What is the result with Vulkollan® ?

Compare products Delete all products

You can compare a maximum of 3 products

Hide compare box
×

Upload your (OE) drawing

* Required fields