Returns
Order Cancellation
The products with a delivery time of 72 hours, which are paid before 15:00 will be shipped the same day. If you wish to cancel the items please sent a mail to service@industrialwheels. If the goods are not on transport yet we will cancel the order without any costs. For goods which need production, like vulkollan wheels or items with an indicated delivery time of more than 72 hours we might have to charge you for the cancellation.
The policy might seem strict but if you send us an email to [email protected], we can always check if we can find a solution that fits as both best.
Conditions for returns
If you are unhappy with your purchase and want to return, we ask you to contact us within 7 days. All returns must be authorized by Industrialwheels.com. You will need to provide proof of purchase. We will supply you with a return authority and instructions on how to return the product. The item(s) must be returned within 7 days of return authority. Please note you're responsible for returning the product to Industrialwheels.com and all charges incurred are at your expense. Please note that we do not allow exchanges or refunds on sale items.
Once we receive returned product as long as it is unused and in its original condition we will provide you with a refund.
Please note that Vulkollan products, special ordered items or items with an indicated delivery time above 72 hours can't always be returned.
What you need to do to return:
Please contact [email protected] to get permission to return a product.
Indicate the following in your email:
- Reason of cancellation / annulation
- What the solution is you would like to get: refund, exchange for other product, repair, other.
- Also include: your telephone number and a copy of the invoice
Please allow us 2 business days for processing your request. We will email you the information about the return.
Status returned items
Once we received the returned items, please allow us 2 business days for processing. We will transfer your money back as soon as possible and with a maximum of 10 working days.